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What is your complaints procedure?

Most of our customers have a great experience when shopping with us. However, we know that there may be occasions where things can go wrong and you may wish to make a complaint.

We want to make this as simple and easy for you as possible and address your experience in a timely manner. We’ll always try our best to resolve complaints within 14 days of receipt. There may be occasions when this is exceeded, however we’ll continue to keep you updated on progress.

To make a complaint, please write down all the details and either send this information by email or post to our Customer Support team.


Post: Customer Support, STYLEWORX, 8 Albemarle Way, London, EC1V 4JB, United Kingdom

Please include as much detail as you can, and include where possible:

  • Your contact details
  • Your order number
  • The time and date of the incident
  • Names of parties involved
  • Details of the event

Once your complaint is received, one of our dedicated team will be assigned to your case and investigate this for you. They will then liaise with you directly to resolve your complaint.