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Terms Of Sale

This page (together with our Privacy Policy and Terms of Use tells you information about us and the legal terms and conditions (Terms) on which we sell any of the goods (Products) listed on our website, our official Social Media Pages or on our mobile app (together referred to as our “Services”) to you. 

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from us.  Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from us.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 6th March 2017.

These Terms, and any Contract between us, are only in the English language.

INFORMATION ABOUT US

We operate the Services. We are STYLEWORX LIMITED a company registered in England and Wales under company number 09881279 and have our registered office at Longcroft House, 28 Victoria Avenue, London, EC2M 4NS. Our VAT number is GB 235 0028 50.

CONTACTING US

If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our Customer Support Team at 0330 120 0088 or by emailing us at customersupport@styleworx.com or by post to Customer Support, Styleworx Limited, 8 Albemarle Way, London EC1V 4JB.

If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

OUR PRODUCTS

The images of the Products on our Services are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images. 

Although we have made every effort to be as accurate as possible, all measurements indicated on our Services are approximate only. 

HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

You may only purchase Products from our Services if you are at least 18 years old.

After you place an order, you will receive an e-mail from us acknowledging that we have received your order.  However, please note that this does not mean that your order has been accepted.  We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation. 

If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our Services, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

OUR RIGHT TO VARY THESE TERMS

We may amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated.

Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements.

If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

YOUR RIGHT OF RETURN AND REFUND

You have a legal right to cancel a Contract and return the Products to us within 14 days of the Delivery Date if you change your mind or decide for any other reason that you do not want to receive or keep a Product. We shall only accept the returns if the Products:

  • are unworn, unwashed and show no signs of wear;
  • show no signs any make-up or other stains; or
  • have all tags attached and are returned with correct returns information.

 The cancellation right described does not apply in the case of: 

  • grooming products;
  • pierced jewellery;
  • swimwear if the hygiene seal has been removed; or
  • any other item that cannot be returned for health or hygiene reasons.

If you cancel your Contract or return the Products to us we will refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount. The refund will not include any delivery charges you have paid.

We will make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

  • 14 days after the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us. 
  • if you cancelled the Contract before we dispatched the Products: 14 days after you inform us of your decision to cancel the Contract.

If you have returned the Products to us because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.

DELIVERY

You will be given a number of options for delivery during the order process. The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the order process, before you confirm your order. To check relevant delivery charges and delivery options, please refer to our Delivery and Returns page. The estimated date of delivery will be confirmed on the Dispatch Confirmation.

Occasionally our delivery to you may be affected by an Event Outside Our Control. See 'Events Outside our Control' below for our responsibilities when this happens. 

Delivery of an order shall be completed when we deliver the Products to the address you gave us (“Delivery Date”) and the Products will be your responsibility from that time. 

You own the Products once we have received payment in full, including all applicable delivery charges. 

If we miss the delivery deadline for any Products then you may cancel your order straight away if any of the following apply:

  • we have refused to deliver the Products;
  • delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
  • you told us before we accepted your order that delivery within the delivery deadline was essential.

If you do not wish to cancel your order straight away, or do not have the right to do so, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.

If you do choose to cancel your Order for late delivery, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery. 

INTERNATIONAL DELIVERY

We offer worldwide delivery; for more information on where we deliver to visit our Delivery & Returns page (International Delivery Destinations).  However there are restrictions on some Products for certain International Delivery Destinations, so please review the information on that page carefully before ordering Products. 

If you order Products from our Services for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination.  Please note that we have no control over these charges and we cannot predict their amount.  

You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

PRICE OF PRODUCTS

The prices of the Products will be as quoted on our Services at the time you submit your order. We take all reasonable care to ensure the prices of Products are correct at the time when the relevant information was entered onto the system. 

Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

Our Services contain a large number of Products. It is always possible that, despite our reasonable efforts, some of those Products may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Product and refund you any sums you have paid.

HOW TO PAY

You can only pay for Products using the following payment options: Visa and MasterCard credit cards, Maestro, Delta, Solo or Electron debit cards, American Express charge cards, PayPal and Amazon Pay.

Payment for the Products and all applicable delivery charges is in advance. We will not charge you until we dispatch your order.

We offer the ‘Verified by Visa’ and ‘MasterCard SecureCode’ service which provides you with a safer shopping experience when using your credit card online. You may register for the service when you reach the checkout process or by contacting your card issuer directly. This is a one off-registration process and you will be able to use the same password when making future purchases with us. Please note, dependent on your card issuer we may not be able to process your order if you do not register and a different method of payment may be required to complete your purchase.

All credit card and debit card cardholders are subject to security and verification checks by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified as soon as possible.

We may undertake searches with credit reference agencies for the purposes of verifying your identity and the personal information you submit as part of an order. The agencies may check your personal information against any particular information on any database (public or otherwise) to which they have access. They may also use your details in the future to assist other companies for verification purposes. We may also use your personal information for the purposes of prevention or detection of fraud. By submitting your order you agree to this.

All Items ordered remain our property until we receive full payment from you.

OUR LIABILITY

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not in any way exclude or limit our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
  • any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
  • defective products under the Consumer Protection Act 1987.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below. 

An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

  • we will contact you as soon as reasonably possible to notify you; and
  • our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over. 

You may cancel a Contract affected by an Event Outside Our Control [which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

OTHER IMPORTANT TERMS

We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this webpage if this happens. 

You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. 

This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. 

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

In the event of a conflict between these Terms of Sale, the Privacy Policy and the Terms of Use, these Terms of Sale shall prevail.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. 

Please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our Services and any dispute or claim arising out of or in connection with it will be governed by the laws of England and Wales. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

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