CALL US ON 020 377 800 88
FREE UK DELIVERY On Orders Over £100
Worldwide Shipping Is Available

Help & Contact

Please select the subject below and click for more information.
  • I've received the wrong item, what should I do?

    We’re really sorry that something’s gone wrong. Please return the item to us for an exchange (subject to the correct item being in stock), or full refund if you prefer.

    if the correct item is no longer in stock we’ll issue a full refund. iIn these instances we will reimburse you for the cost of returning the item(s) to us.

    Full details on how to return an item can be found here.

  • How do I return an item?

    If you want to return an item (except for products that cannot be returned for health or hygiene reasons), then make sure it’s within 14 days of you receiving your order. All items must be returned in their original, unworn condition, complete with tags & labels.

    Refund processing times may vary so please allow up to 7 working days for the refund to appear on your credit card or bank statement. Please note that we are unable to subsidize the costs of returning domestic or international orders unless items are faulty.

    Don’t forget to keep your proof of postage – we’ll need this if there are issues with your return.

    For more information on making a return, see Delivery & Returns

  • Have you received my return?

    Please allow up to 7 working days for your parcel to be returned and processed. We’ll send you an email as soon as it's been done.

    After 7 working days if you have checked your return tracking status and still need help, please get in touch with Customer Support, quoting your order number and details of the items returned.

  • Can I exchange an item?

    Sure! If you require an exchange for any items purchased you have 14 days to return your order back to us. Please enclose the completed returns sheet found within your order documents envelope, stating the garment(s) being returned and the garment(s) you would like to exchange for.

    For more information, see Delivery & Returns.

     

  • What is your returns policy?

    We hope you’ll love your new purchases, but if for any reason it’s not quite right we will happily exchange it or give you a refund within 14 days of you receiving your order.

    We reserve the right not to refund you if you return items to us outside the terms of our returns policy.

    For more information on making a return, see Delivery & Returns.

  • How long after delivery can I make a return / exchange?

    You can return any unwanted items back to us within 14 days of delivery. Returned items must be in their original and unused condition. Please note we can’t refund certain products for health and hygiene reasons.

    We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy.

    For more information on making a return or exchange, see Delivery & Returns.

  • Where is my order?

    Once you've placed your order, our warehouse team will begin getting your parcel ready and as soon as it is on its way to you, we'll send you an email to let you know along with a link to your personal tracking information.

    You can check the progress of your delivery using the links below, using the tracking number provided in the shipping notification email:

    Next Day Delivery: DPD
    International: Landmark Global

    We know that our customers have busy lives, so if you’re not in when your parcel is delivered our couriers will try to leave it with a neighbour or in a safe place, or they may attempt to re-deliver the next working day (excludes sundays & bank holidays). If this isn’t possible, they’ll leave a card explaining how to arrange re-delivery.

  • Can I make changes to my order?

    You can make changes to your order as much as you like before you click Place Order but after this point you won’t be able to make any amendments, and your items will be sent out to you as shown in your order confirmation.

  • Can I change my delivery address?

    Once your order has been placed we can’t make any changes to your delivery address and your order will be sent out to you as shown in your order confirmation.

    You can save multiple billing and delivery addresses, and set your default address in My Account.

  • How can I pay for my order?

    You can pay for your order by Visa and MasterCard credit cards, Maestro, Delta, Solo or Electron debit cards, American Express charge cards, PayPal and Amazon Pay.

  • I've seen a product but it's no longer available?

    We know it's annoying when an item you've been looking at sells out. Unfortunately, great clothes sell fast so sometimes you have to grab what you want when you see it, before it’s too late! However, you can be notified if and when the item is back in-stock; simply give us your email address and we'll let you know as soon as as we've got it. 

    We're always introducing new products so make sure you keep checking for that latest wardrobe must-have.

  • I placed an order for a product that was out of stock?

    We know how annoying this can be, and unfortunately can happen occasionally if an item is really popular and selling fast.

    These cases are rare, but if an item in your order sells out, we’ll contact you as soon as possible to confirm the cancellation of your order. if your order contains additional items, we’ll dispatch the rest of your order and refund the out of stock item.

  • Do I have the right to cancel?

    If you’re a customer in the European Union, you have the right to cancel your contract within 14 days from when you receive your order. This doesn’t apply to items that have been worn or used, pierced jewellery, underwear, or swimwear where the hygiene seal has been removed or any other item that cannot be returned for health or hygiene reasons.

    To exercise the right to cancel, you must inform us of your decision to cancel the contract by either completing the Cancellation Form or by contacting customersupport@styleworx.com detailing your name, address and order number and that you wish to cancel your contract. You must do this within 14 days of receipt of your order and you must then return the item(s) to:

    STYLEWORX Returns
    c/o Argo (Cargomasters) Limited
    Unit 5, Easter Park
    Axial Way
    Colchester
    CO4 5WY

    Once your item(s) have been received and reprocessed, a refund will be made to you using the same method of payment as you used for the original transaction.

    Please note that you are responsible for the cost of returning your item(s) to us.

  • Why has my order been cancelled?

    Due to high demand, sometimes an item you’ve ordered can suddenly become unavailable. These instances are rare, but if it happens we’ll contact you as soon as possible to confirm the cancellation of your order.

    If your order contains additional items, we’ll dispatch the rest of your order and refund the out of stock item.

  • Will I have to pay customs / import duties?

    Customs / Import duty charges do not apply to customers in the UK, European Union and selected tax-free countries.

    For international customers the price of the items does not include Customs / Import duties as these charges vary from country to country. Pplease be aware that you might be required to pay these when you accept delivery of the items from your courier.

  • How do I reset my password?

    If you forget your password, don’t panic! Just select the 'Forgotten Password?' link when logging in to your account and we’ll send you an email explaining how to reset it.

    If you can sign into your account, select the ‘My Password' tab. and then complete the boxes to change your password. You will be asked to enter your old password and then select a new password before pressing ‘Change Password’. Your password will now be updated.

  • Why can't I login to my account?

    Please make sure you’re entering the correct username and password to login to your account. If you’ve forgotten your password, don’t panic. Just select the 'Forgotten Password?' link when logging in to your account and we’ll send you an email explaining how to reset it

    If you’re still experiencing issues please contact Customer Support.

  • Can I close my account?

    If you decide that you want to close, please contact Customer Support with the following information:

    • Full name
    • Registered email address
    • Billing address
    • Date of birth

    Once we have this info, we’ll close your account and send you a confirmation email. We may still need to hold information about you for administrative and audit purposes, and to retain evidence of our contract with you.

  • Do you have any retail stores?

    STYLEWORX is an online store that puts the hottest names in fashion, right at your fingertips. 

    From time to time, we open pop-up stores to bring you closer to the brands you know and new brands you're going to love. To stay updated with our latest events and openings, sign up to our newsletter and keep track of us on Facebook, Instagram and Twitter.

  • What is your complaints procedure?

    Most of our customers have a great experience when shopping with us. However, we know that there may be occasions where things can go wrong and you may wish to make a complaint.

    We want to make this as simple and easy for you as possible and address your experience in a timely manner. We’ll always try our best to resolve complaints within 14 days of receipt. There may be occasions when this is exceeded, however we’ll continue to keep you updated on progress.

    To make a complaint, please write down all the details and either send this information by email or post to our Customer Support team.

    Email: customersupport@styleworx.com

    Post: Customer Support, STYLEWORX, 8 Albemarle Way, London, EC1V 4JB, United Kingdom

    Please include as much detail as you can, and include where possible:

    • Your contact details
    • Your order number
    • The time and date of the incident
    • Names of parties involved
    • Details of the event

    Once your complaint is received, one of our dedicated team will be assigned to your case and investigate this for you. They will then liaise with you directly to resolve your complaint.

Top